List Customer Data endpoint performance degradation in APAC and US West

Resolved
Resolved

We've now resolved the incident. Thank you all very much for your patience and we apologize again for the momentary inconvenience if you were impacted by it.

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Recovering

We've fixed the issue for all impacted clients in the aforementioned clusters, and we see no more degraded responses from our APIs at the moment. We will keep monitor things to confirm everything is resolved for all of the clusters' clients.

Thank you for your patience

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Updated

We are in the process of fixing the issue. As for now, no client should experience any further degradation for the List Customer Data endpoint

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Investigating

We have identified a degraded performance in responses to the List Customer Data endpoint in the following regions. We are investigating the issue to find the root cause and fix it as soon as we can and sincerely apologize for the inconvenience

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Began at:

Affected components
  • Application Cluster
    • United States (Los Angeles)
    • Asia (Singapore)
    • Australia (Sydney)